1. Right click on the individual chat message needed to be converted.

ticket.png

  1. Click Convert to Ticket.
  2. A new window will be displayed. The title and description are auto-filled.

User can update Title and Description.

  1. Fill out fields. Account, Title and Description are required fields.

ticket modal.png

  1. Click Submit.
  2. The converted chat message to the task is displayed below the message.

Now you can convert any message into tickets.