<aside> ℹ️ A ticket is a slot that is created by Witty Manager users commonly by tech support, customer support, or sales support who firsthand receives inquiries, issues reported, or any other sales and account-related concerns. The ticket created can be shared with the one who requested assistance via email.

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To create a ticket:

1. Go to CRM > Ticket List.
2. Click the New Ticket button.
3. Fill-in the fields indicated in the popped-up form.
   • Ticket Description
   • Ticket Title
   • Reference # (for reference purposes)
   • Select account the ticket related to
   • Select who are Assigned To fix the ticket.
   • Select Requested By
   • Set Due Date, Due Time, and Priority
   • Set where to send the email (for the ticket update)
   • Add category of the ticket.
   • Add tags for the ticket.

4. Click Submit.

To view the overview of the ticket:

• Click the newly created ticket on the ticket list.

To add a task and time log on a specific ticket:

• Click the newly created ticket on the ticket list.
• Go to Activities > Task tab.
• Click the comment icon in the Task you did on the ticket.
• Input your comment, and there you will put you time log.

You can also create a note, request and attach a file that is in the other tabs.